Need to go remote with your call center due to COVID-19?
Aovatalk Communication is here to help you
Aovatalk Communication is a leading global provider of VoIP services. Aovatalk’s extensive network of international telecom partners combined with our strategically placed infrastructure ensures the highest quality VoIP and SMS services connectivity. We offer first-class automated multi-channel engagement solutions (VoIP, SMS, PBX, Dialer) designed to increase the efficiency of your call center.
Cloud Based Call Center Solution For Everyone.
Let’s Boost Up Your Agents with Aovatalk VOIP Solution Start Your FREE TRIAL NOW, No Risk No Commitment!
Hosted IP-PBX We provide the virtual and flexibly VoIP telephone system in the cloud in many countries. Manage and Monitor Communication performance with our Hosted IP-PBX Solution.
SIP Trunking SIP Trunking in Europe, LATAM, and many other countries. Number porting free of charge and emergency calling for your business.
Wholesale Voice & SMS Wholesale VoIP termination, A-Z direct CLI premium routes at competitive rates with top voice quality and Tier 1 Carrier only. Connect with your Customers With highest Quality of SMS & Voice Routes.
Powered with intuitive dashboards and real-time call and system data to aid your decisions.
Single screen with the power of 360-degree communication to grab all business opportunities.
Powered with intuitive dashboards and real-time report and system data to aid your decisions.
Reach New Summits with Revolutionary Features
Handle Inbound Calls Efficaciously
We offers an amazing range of call routing rules which let you assure each executive / agent and his skills are used at its best and the calls are handled by the right person, in-time:
Advanced call routing
Round robin call routing
Least talk time call routing
Random call routing
Fewest calls call routing
Time Condition & Holiday based routing
Reach More, Sale More
Predictive technology with a complete human sway is what the dialer range offered in AOVATALK. Use an exclusive or amalgamated range of call center dialers to reach more prospects and customers to increase productivity and revenues:
Campaign lead filter
Support Agent for Improved Performance
Support your agents to do their best and feel valued with an exclusive range of features. A complete range of features dedicated to an agent for self-evaluation and performance improvements:
Remote agent support (with PSTN number support, Ring group)
Voicemail & access to voicemails
Agent side reports
Agent session report
Missed call report
Customer chat & Voicemail report
Clutch the Conversation
Let your staff handle each call efficiently or pass it to the right person to assure first call resolution with a complete array of call controls in the dialer:
Call transfer (Blind & Attended)
Call hold and retrieve
Chat (with queue & transfer support)
Custom Music on Hold (MoH) (company, external groups, call queues, and campaigns)
CMS Integration & Multilingual
Control the Brand Image
Let your managers assure that each call is handled with sheer professionalism with supervisory controls as your employees are making and maintaining your brand positively:
Call recording with single and bulk download. Automated archiving
Take Realistic Decisions
Decisions must be taken on solid data and we provides this much needed data in the form of extensive reports to aid your decisions:
Call Detail Logs
Call Detail Logs
A Complete Call Center Solution
We have built all features to meet day to day needs of a full fledged call center, BPO, KPOs as well as a telemarketing and / or customer care department(s) within a company. We guarantee you get the complete hold on the conversations with available major call center software features:
Get a complete hold on all entities and campaigns to make sure everything is as per the plan and in-line with your vision and mission:
Call Back Management
Web Form Management
Advanced Caller ID Settings
E.164 Phone Number Format for trunk
Our features eliminate nonproductive outbound calls and give reference to the last conversation so resources can be utilized more efficiently:
Answering Machine Detection
Do not Call (DNC) Control (Global and Campaign wise)
Lead Search Information
Blacklist (Numbers, Prefix, and Range)
IVR (Interactive Voice Response)
Increase the Power with Integrations
AOVATALK is highly scalable and flexible call center software that lets you integrate any 3 rd Party Solution or Application with APIs to double its capacity with value added features of the third party system. Use all solutions in a single sign on to streamline processes and increase ROI.
CALL CENTER SOLUTION WITH TENANT SUPPORT
Single Tenant Call Center Solution
A perfect suite of call center software features to empower marketing, sales and support processes in the call center or company. Envy your competition with this futuristic communication center, which has all call controls, supervisory features and automation tools to bring maximum professionalism, staff productivity, customer satisfaction and ultimate growth for your business regardless of size and vertical.
Multi Tenant Call Center Solution
A spot on call center solution with multi tenancy support. Take benefit of centralized control and interconnection with hundreds of tenants which can be remote agents, remote workspaces or remote offices for your business. It is also perfect to run SaaS based business of call center service for your customers to start a new revenue generation channel.
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AOVATALK provide you a powerful VoIP-based Cloud telephony at low prices for your national and international business.